About Cultural Competence in Health and Human Services
This one-day workshop offers a dynamic introduction to cultural competence and cultural responsiveness at work. The goal is to help providers deliver effective services across languages and cultures. The workshop includes film vignettes, planning activities, role-plays and other interactive activities. It is based on national standards for cultural and linguistic competence from the U.S. Department of Health and Human Services, Office of Minority Health, as well as federal laws and national best practices.
The solutions offered in this training are practical: basic skills and strategies to overcome language barriers and cultural differences. Participants will learn about legal requirements for language access and cultural competence; how to work with an interpreter; evidence-based models for communicating across cultures; and how to develop a cultural competence plan.
The program comes in two modules.
Part 1 – Language and Communication
Part 2 – Connecting across cultures.
This in-depth, hands-on workshop opens eyes, builds skills and helps participants to understand that the key to providing culturally competent services is effective communication.
This one-day workshop trains service providers, administrators and front-line staff on how to work effectively with an interpreter. This workshop also includes an introduction to federal language access laws. Half day sessions are also available.
- Hospitals and Medical Centers
- Social Services and Human Service Facilities
- Educational Institutions
- Legal services
- Government Agencies
- Law Enforcement/Public Safety
- Interpreting & Translation Service Agencies
- Immigration Services
- Non Profit Agencies